1. General Information

These Terms of Service govern the use of the Alithea Essentials website, operated by Louki K. Solutions, a supplementary self‑employed sole proprietorship, headquartered at Toekomststraat 23, 1800 Vilvoorde, Belgium (Company Number: 0832.949.490).

By accessing, browsing, or placing an order on this website, you fully accept these Terms of Service as well as our Privacy Policy.

2. Access and Account

By using the website, you confirm that you are of legal age in your country of residence and that you provide accurate, complete, and up‑to‑date information. You are responsible for maintaining the confidentiality of your login details and for all activity carried out through your account. Transferring or assigning your account to a third party is prohibited.

3. Purpose of the Service

Alithea Essentials offers online sales of products through its Shopify store. These Terms define the rights and obligations of both parties in connection with the sale of products to private or professional customers.

4. Products

We strive to present our products as accurately as possible. However, minor variations may occur (colors, textures, sizes). Product descriptions may be updated at any time. We may limit quantities or remove products from the catalog without prior notice.

5. Orders

By placing an order, you are making an offer to purchase. We reserve the right to accept or refuse an order in cases such as:

• suspected fraud,

• incorrect or incomplete address,

• payment issues,

• insufficient stock,

• abusive use of the service.

An order is only accepted once payment has been validated. Cancellation requests cannot be guaranteed.

Purchases are intended for personal use only and not for resale.

6. Prices and Billing

Prices are displayed in euros (€), VAT included unless otherwise stated. Shipping fees, taxes, or additional charges are applied at checkout.

You agree to provide accurate and up‑to‑date payment information. We never store credit card numbers.

7. Shipping and Delivery

Shipping terms are detailed in our Shipping Policy. Delivery times are indicative. We are not responsible for delays caused by carriers or events beyond our control (strikes, weather conditions, holidays, etc.).

Risk of loss transfers to the customer once the parcel is handed over to the carrier, in accordance with Belgian law.

8. Returns and Refunds

Return and refund procedures are detailed in our Return & Refund Policy.

9. Intellectual Property

All elements of the website (texts, images, logos, design, structure) are protected under Belgian and international intellectual property laws. Any reproduction, distribution, or use without written authorization is prohibited.

10. Third‑Party Tools and Services

The website may integrate tools or services provided by third parties. We are not responsible for their operation or content.

11. External Links

The website may contain links to third‑party websites. We are not responsible for their content or for any damages resulting from their use.

12. Personal Data

The collection and processing of personal data are governed by our Privacy Policy, compliant with the GDPR.

13. Prohibited Uses

It is prohibited to use the website:

• for illegal, fraudulent, or malicious purposes,

• to infringe intellectual property rights,

• to transmit viruses, spam, or abusive content,

• to scrape, automate, or extract data,

• to bypass security measures.

Any violation may result in suspension or deletion of the account.

14. Reviews and Contributions

Any review or content submitted may be used by Alithea Essentials for improvement or promotional purposes, without obligation of compensation.

15. Limitation of Liability

We cannot be held liable for:

• indirect damages,

• data loss,

• service interruptions,

• technical errors,

• damages related to Internet use.

Nothing in these Terms limits the consumer’s legal rights.

16. Indemnification

You agree to indemnify Alithea Essentials in the event of a breach of these Terms or misuse of the website.

17. Force Majeure

We are not responsible for delays or failure to perform due to events of force majeure.

18. Changes to the Terms

We may update these Terms at any time. The applicable version is the one in effect at the time of your order or use of the website.

19. Governing Law and Disputes

These Terms are governed by Belgian law. In case of dispute, an amicable solution will be sought first. Failing that, Belgian courts shall have exclusive jurisdiction.

20. Contact

For any questions regarding these Terms of Service: contact@alitheaessentials.com