1. General Information

This Shipping Policy outlines how orders placed on our online store, Alithea Essentials, operated by Louki K Solutions, are prepared, dispatched, and delivered.

For any questions regarding shipping, you may contact us at: contact@alitheaessentials.com

2. Shipping Areas

We currently deliver to the following locations:

• Belgium
• France
• The Netherlands

Other EU countries may be included upon prior request, depending on logistical feasibility and available carriers.

3. Order Processing Time

Once your order is confirmed, it is prepared within:

1 to 3 business days

Orders are not processed on weekends or Belgian public holidays.

4. Delivery Timeframes

Delivery times vary depending on the destination:

• Belgium: 1 to 3 business days
• European Union: 4 to 7 business days

These timeframes are indicative. Delays may occur due to high order volume, logistical disruptions, or circumstances beyond our control (strikes, weather conditions, holiday periods, etc.).

5. Carriers

We work with reliable carriers such as:

• Bpost
• Mondial Relay

The choice of carrier depends on the product type, weight, and destination.

6. Shipping Fees

Shipping fees are automatically calculated at checkout based on:

• the weight of the parcel,
• the destination,
• the selected carrier,
• and any additional options (express delivery, pick‑up point, etc.).

Free shipping may be offered above a certain order amount, if enabled on the store.

7. Order Tracking

Once your order has been shipped, you will receive an email containing:

• your tracking number,
• a link to the carrier’s website,
• the status of your delivery.

If you do not receive your tracking number within 48 hours after shipment, please contact us.

8. Incorrect or Incomplete Address

It is your responsibility to provide a complete and accurate delivery address. In case of an error:

• the parcel may be returned to the sender,
• additional fees may apply for reshipment.

We cannot be held responsible for delays or losses resulting from an incorrect address.

9. Lost, Stolen, or Damaged Parcels

If your parcel appears to be:

• lost,
• stolen,
• damaged,

please contact us immediately.

We will open an investigation with the carrier. Depending on the outcome, a replacement or refund may be offered.

10. Returns and Exchanges

Return and exchange procedures are detailed in our Return & Refund Policy, available on our website.

11. Contact

For any questions regarding shipping, you may contact us at: contact@alitheaessentials.com