Returns Period

You have 14 days from the date you receive your order to request a return. To be eligible, the item must be in its original condition: unworn, unused, with all tags attached and in its original packaging. Proof of purchase is required.

How to Initiate a Return

To request a return, please contact us at: contact@alitheaessentials.com.

Returns must be sent to the following address:

ALITHEA ESSENTIALS – Returns Department Toekomststraat 23 1800 Vilvoorde (Belgium)

Items returned without prior authorization will not be accepted.

Return Shipping Costs

Return shipping costs are the responsibility of the customer.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect. This allows us to assess the issue and provide a suitable solution.

Exceptions

Sale items and gift cards cannot be returned.

Exchanges

To receive a different item, please return the one you received. Once your return is approved, you may place a new order.

14‑Day Withdrawal Period (European Union)

If your order is delivered within the European Union, you benefit from a legal 14‑day withdrawal period during which you may cancel or return your purchase without providing a reason.

The item must be in its original condition: unworn, unused, with all tags attached and in its original packaging. Proof of purchase is required.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be issued to your original payment method within 15 business days. Please note that your bank or credit card provider may require additional time to process the refund.

If more than 30 business days have passed since your return was approved, please contact us at contact@alitheaessentials.com.